Commercial Success Team Lead

  • Operations
  • Remote job

Commercial Success Team Lead

Job description

Commercial Success Team Lead

Drive student impact by leading a Learning Design team in the design, delivery, and adoption of truly engaging proof-of-concept modules. Work closely with leaders in higher education to communicate the Aula vision, sell the Aula product and drive transformative change in the sector.


  • Permanent -> Salary: $100-150K (adjusted for location)->  Fully remote EST or CST.
  • A unique opportunity to blend Client Success Management with in-depth understanding of product that will transform education!

Mission and Outcomes -

You are an experienced, best-in-class customer success manager with a proven track record of inspiring academic leadership to invest in education technology both intellectually and financially. You are a natural-born leader and a great manager, with the ability to drive excellence, achievement, and community across your team. You'll sit within Learning Design Operations, and work closely with our Commercial and Learning teams.

You will:

  • Inspire academic leaders to get on board with Aula's vision to make every learning experience truly-engaging.
  • Identify, engage and inspire appropriate educators to go through our proof-of-concept design process.
  • Guarantee the quality of our proof-of-concept modules to ensure we are delivering instant educator love and truly engaging educational experiences from the outset.
  • Lead, coach, and manage a team of 3-5 learning designers and ensure the team is delivering world-class quality designs on time and within budget.
  • Partner with Aula's Learning and Commercial functions to help to optimize proof-of-concept module delivery.


About you

We'd love to hear from you if you:

  • Are a best-in-class Customer Success Manager or digital transformation expert with a track record of selling technology in the HE context.
  • Have successfully led digital transformation or technical adoption projects within Higher Education.
  • Have exceptional interpersonal and story-telling skills.
  • Are an experienced team leader, manager and coach.
  • Have a track record of successfully managing multiple complex projects / engagements concurrently and end-to-end.

Nice to have:

  • Experience working in a fast-paced, ever-changing, entrepreneurial environment (or EdTech).
  • Learning Design Experience

Please note: the qualifications and experiences above are a guide and we’d still love to hear from candidates with more or less experience, provided the requisite skills can be demonstrated.

About Aula

Our virtues are what makes Aula as an organisation unique.

Our commitment to diversity and inclusion should not be mistaken with building an organisation where 8 billion people would thrive. We lean into what makes Aula unique: we’re building an inclusive, high performing, organisation where high performing people are silly ambitious about improving education - at scale.

We judge our virtues by what we do, not what we say.

Our virtues are

🚀 Silly Ambitious

🔍 Uncomfortably Focused

🗣 Transparent by Default

A fair chance

Every role in the Aula team is open to applications from all sections of society. We believe in the superpowers and potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, well, you.

More than just encouraging your application, we're committed to conscious inclusion that (we hope) cultivates an ethos of belonging, connection and shared purpose. It’s this philosophy that drives us towards our mission, and we open our doors to those who share these motivations.