Location: Remote within IST
Employment type: Full time contractor
Salary: 947,211 - 1,184,235 INR per annum
Mission: Be a key, strategic member of our Product Support Team, and deliver "Educator love" by a thorough understanding of Aula, the platform, and our partners (a community of 50k+).
Why: Engagement is one of the most strongly-correlated predictors of success in learning. We are shaping how teachers teach and make every student feel a part of their classroom.
Who: You are a natural-born problem solver with a partner-first mindset. You're not phased by challenges (let it be technical troubleshooting or solving complex client queries), and relish working in an ever-changing environment where no two days are alike.
What is Aula? 🐝
Aula is a remote-first 30-person education startup building a learning experience platform.
Our mission is to make engaging teaching and learning the norm.
We work with institutions like Coventry University and Glasgow University.
Think of Aula as the heart of a university's digital campus: a shared space that brings together students, staff, and educators.
As a key member of our Product Support Team, you'll ensure the highest level of support to the Aula partner community.
By developing an expert-level knowledge of the entire Aula platform, you'll ensure all our users receive the same, outstanding level of support during low and peak seasons. You'll thrive to achieve the highest level of quality possible.
We are one of the fastest-growing Higher Education platforms in Europe, we currently have a 50k (and growing) community of Aula users. We work under the model of 'following the sun' so support is there for our users 24/7. We believe that support is not a cost centre for us, but it's a strategic advantage!
This is an opportunity to think big and impact the way we support our users from day 1! This role will give you the opportunity to be the strategic voice of our users and helps us build the world's best product support function ever.
In this role, you will...