Location: Remote within CT OR GMT- 6 hours
Mission: Be a key, strategic member of our Product Support Team, and deliver "Educator love" by a thorough understanding of Aula, the platform, and our partners (a community of 50k+).
Why: Engagement is one of the most strongly-correlated predictors of success in learning. We are shaping how teachers teach and make every student feel a part of their classroom.
Who: You are a natural-born problem solver with a partner-first mindset. You're not phased by challenges (let it be technical troubleshooting or solving complex client queries), and relish working in an ever-changing environment where no two days are alike.
What is Aula? 🐝
Aula is a remote-first 30-person education startup building a learning experience platform.
Our mission is to make engaging teaching and learning the norm.
We work with institutions like Coventry University and Glasgow University.
Think of Aula as the heart of a university's digital campus: a shared space that brings together students, staff, and educators.
As a strategic member of our Product Support Team, you'll ensure the highest level of support to the Aula partner community. Thinking critically around the services and support, and challenging the status quo to drive customer satisfaction is what you'll do best.
By developing an expert-level knowledge of the entire Aula platform, you'll ensure all our users receive the same, outstanding level of support during low and peak seasons. You'll thrive to achieve the highest level of quality possible and will coach and educate the wider Product Support Team and our educator community to encourage engagement.
We are one of the fastest-growing Higher Education platforms in Europe, we currently have a 50k (and growing) community of Aula users. We work under the model of 'following the sun' so support is there for our clients 24/7. We believe that support is not a cost centre for us, but it's a strategic advantage!
This is an opportunity to think big and impact the way we support our customers from day 1! This role will give you the opportunity to be the strategic voice of our customers and helps us build the world's best product support function ever.
In this role, you will;